Terms & Conditions For Hyde Park Corner Installations Ltd,  Incorporating wecanfit.co.uk & connectmycar.com 

Address
61 to 63 Dowson Road,
Hyde,
Cheshire.
SK14 1QS.

Company registration number 5931847.
Vat registration number 910 4328 61.

 

In these terms and conditions, references to “we” and “us” are to Hyde Park Corner Clearance Centre / wecanfit.

If you have any problems we would recommend you e-mail us at sales@hydeparkcorner.net if you prefer to write we can be contacted at the above address:

Your use of our services is governed by the following terms and conditions. Please read them carefully. They do not affect your statutory rights.

Our Agreement

By ordering services from Hyde Park Corner (HPC) you are entering into a contract with us. The terms below are important and set out our obligations to you and what you are agreeing to.

Order Process

Orders may be placed on-line. For on-line ordering simply select the services you require. This will be shown in your shopping basket. The total cost of your order will be the price of the services you order. All these will be set out clearly in your shopping basket before you submit your order. You will have an opportunity to check and correct any input errors before you click the submit order button.

Orders may also be placed by phoning our call centre where our team will process your order.

In either case after you submit an order we will send you an e-mail or text message confirming your order. The e-mail / text will contain relevant details of the service ordered including confirmation of the date when our HPC engineer will carryout your installation.

To order our service you will need to supply us with two phone numbers on which we are able to contact you (these numbers may be mobiles or fixed lines (or both) where the caller ID may be withheld) together with an e-mail address.

Once an order is placed it becomes a legally binding contract and therefore chargeable unless cancellation is made at least 2 days prior to the agreed installation day e.g. installation day is Wednesday, the last day for cancellation is close of business (5.00pm) on Monday of that week. You may cancel at any time up to this point and any payment made in advance will be refundable.

For retail customers, payment can be made by Debit / credit cards from MasterCard, Visa, Delta and Maestro. Payment is deducted when we process your order. Any refunds will be made to the credit or debit card used for purchase.

For account customers, payment will become due 30 days’ net of invoice. We reserve the right to charge interest at 4.5% above the bank of England base rate for any payments made outside this time scale. In the event of non-payment, we also reserve the right to claim any costs incurred in recovery of the debt.

All prices and charges are in UK pounds.

IMPORTANT: We try very hard to ensure that all information on our websites is accurate. However, just occasionally, an error can occur. If we discover an error in the price or description of a service or product you have ordered, we may cancel your order at any time up to 6.00pm on the day before the appointment (or the Friday before for a Monday appointment). We will contact you where we become aware of an error and ask you whether you wish to continue with your order at the correct price or cancel it. If we do cancel your order you will receive a full refund of any charges paid in advance.

Booking Service Slots

The date of the appointment slot for your HPC service visit will be confirmed in the e-mail / Text we send you after you have placed your order.

You will also receive a text message on the day prior to your appointment to confirm an am or pm appointment for the following day. Our morning appointment slots may be at any time between 7.30am until 1.00pm, and our afternoon appointments run from 12.00 noon to 6.30pm.  We are unable to give precise appointment times as various factors may affect our schedule e.g. traffic, weather, delays and job times can all impact on a working day.

It may even be necessary to re-schedule an appointment due to factors beyond our control. If it is necessary to do this, we will telephone you to try to re-schedule another appointment as soon as reasonably possible at a mutually convenient time. In the unlikely event, we do have to reschedule an appointment no compensation will be payable. However, in the event you wish to cancel your order a full refund will be made.

Commercials

Please see attached pricing schedule 1.

Cancelling or Changing an Appointment

Once an order is placed it becomes a legally binding contract and therefore chargeable unless cancellation is made at least 2 days prior to the agreed installation day e.g. installation day is Wednesday, the last day for cancellation is close of business (5.00pm) on Monday of that week. You may cancel at any time up to this point and any payment made in advance will be refundable. Changing an appointment later than this time will involve additional cost.

For retail customers, up to 50% of the fee paid will not be refundable.

For account customers, the agreed callout charge will be levied.

Cancellations or appointment changes can be made by calling the number specified in the confirmation e-mail / Text.

Missed Appointments

If when the engineer arrives on site there is no adult present then the installation cannot proceed. In these circumstances the engineer will leave a note to advise of his visit as a callout charge will be made.

For retail customers, up to 50% of the fee paid will not be refundable.

For account customers, the agreed callout charge will be levied.

If you wish to continue with your order you will need to re-arrange a further appointment by calling the number specified in the confirmation e-mail / Text. In the event that you do not contact us within 72 hours we will assume you no longer require the installation. Any customers who wish to re-book will be charged at the standard installation rate.

Warranty – installation service only

The period of warranty is 12-months from date of installation. This means that should the installed equipment fail to function correctly within the 12-month warranty period and this is a problem caused by the installation process we will repair it free of charge. However, if the problem has arisen from faulty equipment you will be advised of this and a service charge will be payable for this visit. Replacement of the faulty equipment is a matter between yourself and the original supplier.

 

OR

 

Warranty – parts and installation service

The period of warranty is 12-months from date of installation. This means that should the installed equipment fail to function correctly within the 12-month warranty period and this is a problem caused by faulty equipment or by the installation process we will repair it free of charge.

Warranty exclusions

Any failure of the equipment which is found to have been caused by misuse of the product, tampering / abuse of the equipment or is due to an act of God, is not covered by the warranty. In this event, a service fee will be charged for the engineers visit. Should you wish to have the problem rectified you will be liable to purchase the replacement equipment and arrange for a new installation.

Information We Require and Use of Information

We will ask you for certain details which we require to provide our service. This includes an installation address, contact telephone numbers that are able to accept incoming calls and an e-mail address.

For in-car installations we will need your vehicle details.

For home installations, we will need to establish precise location details and your assurance that any necessary permissions have been given for the installation to take place.

We may record your conversations with our engineers for training or record purposes.

We strictly adhere to data protection policy in respect of your details.